Top 10 Help Desk Software

Top 10 Help Desk Software Ever

Help desk software enables customer support agents to receive, process, and respond to service requests by customer or internal users. A great help desk is at the heart of great customer support.


What Is Helpdesk Software?
Keeping customers and employees happy is very vital consideration for business owners. In fact, it's one of a company's top priorities to have, whether it's a small to midsize business (SMB) or a large organization, until big organization. Customer service and service management businesses function thanks to the right helpdesk software. No matter what size business you owns, it's very vital to choose the right help desk software that can satisfy your company's particular needs.

Here is our recap of The Best Helpdesk Software of 2017 :

DESK.COM

Created for customer service professionals, Desk.com is a customer support engine for rapidly-growing companies. The system integrates with Salesforce, and contains a variety of reporting features that aim to help administrators make key business decisions.

FRESHDESK.COM

Offering multi-channel customer support, Freshdesk brings together every customer conversation into a centralized interface, helping customer support agents address and resolve trouble tickets. Whether the interaction occurs over the phone, via email, through web chat or comes in from social media channels like Facebook and Twitter, Freshdesk ensures customer support issues get to the right team member.

FRESHSERVICE.COM

Freshservice is a SaaS-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers multiple features which include a ticketing system, self-service portal and knowledge-base. The tool also provides a mobile-ready experience that allows IT professionals to service user’s requests anytime from anywhere.